The situation
A skincare brand with a large, genuine review corpus was rarely cited in product-recommendation answers. Competitors with fewer reviews were quoted directly.
Diagnosis
The reviews lived inside a client-rendered widget and were effectively invisible to retrieval. Where reviews were visible, they were on marketplace listings — so the corroboration accrued to the marketplace, not the brand.
The intervention
Three structural changes, no new marketing content.
- ›Server-render review text with visible dates and verified-purchase status.
- ›Publish a consistent attribute table per product: composition, use case, skin type, format, size.
- ›Add one thing the marketplace listing cannot carry — a documented formulation rationale with sourcing detail.
Outcome
Citation events shifted toward the owned domain, and answers began quoting specific use cases from reviews rather than summarising the category. Illustrative figures; the transferable point is that retrieval visibility, not content volume, was the constraint.
