1. The service
CiteRank AI ('the Service') provides AI search visibility analytics: prompt monitoring, citation tracking and reporting across third-party large language models and AI search engines.
2. Accounts
- You must be 18 or older and authorised to bind the organisation you represent.
- You are responsible for the confidentiality of your credentials and for activity under your account.
- One person, one account. Sharing of seats is prohibited on plans where seats are charged per user.
3. Acceptable use
You may not:
- Reverse engineer, scrape, or resell the Service except where expressly permitted on Agency plans.
- Use the Service to generate content that violates applicable law or third-party rights.
- Attempt to interfere with the operation, security or integrity of the Service.
- Submit prompts containing sensitive personal data of third parties without lawful basis.
4. Subscriptions and billing
- Paid plans are billed monthly or annually in advance via Stripe.
- Fees are exclusive of GST and other applicable taxes.
- Annual plans renew automatically unless cancelled at least 30 days before the renewal date.
- Monthly plans can be cancelled at any time; the cancellation takes effect at the end of the current period.
- Refunds are issued only where required by law.
5. Free trial
We may offer a 14-day free trial. We may suspend or end a trial at any time. No payment method is required to start a trial.
6. Intellectual property
CiteRank AI and all underlying software, models, brand assets and documentation are and remain our property and that of our licensors. We grant you a limited, non-exclusive, non-transferable licence to use the Service during your subscription. You retain all rights to the data, prompts and content you submit to the Service.
7. Customer data
We process customer data on your behalf under our Data Processing Addendum, which is incorporated by reference into these terms for customers subject to GDPR or DPDP.
8. Disclaimer of warranties
The Service is provided 'as is' and 'as available' without warranties of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose and non-infringement. AI outputs are probabilistic; you remain responsible for reviewing them before acting.
9. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenues or data. Our aggregate liability under these terms will not exceed the fees paid by you to us in the 12 months preceding the event giving rise to liability.
10. Indemnity
You will indemnify and hold harmless CiteRank AI from any claim arising out of your breach of these terms, your unlawful use of the Service, or content you submit.
11. Term and termination
Either party may terminate for material breach not cured within 30 days of written notice. We may suspend the Service immediately for security incidents, non-payment or violation of the acceptable use policy.
12. Governing law and arbitration
These terms are governed by the laws of India. The courts of Bengaluru, Karnataka have exclusive jurisdiction, except that any dispute will first be referred to arbitration under the Arbitration and Conciliation Act 1996, seated in Bengaluru, in English, before a sole arbitrator.
13. Changes
We may update these terms. We will notify account holders by email at least 30 days before material changes take effect.
14. Contact
Questions: legal@citerank.ai.