Administration

Users are invited by email and assigned a role per workspace. Roles determine both what a user can see and what they can change.

• Owner — full control including billing and workspace deletion.
• Admin — manage users, prompts, competitors and run configuration.
• Analyst — run monitoring, view all data, create reports and exports.
• Viewer — read-only access to dashboards and published reports.

Users removed from a workspace lose access immediately; their historical actions remain in the audit log. Custom role definitions beyond the four above are in Beta for enterprise accounts.

A workspace holds one brand's configuration and results. Organisations with several brands or markets run multiple workspaces under one account.

• Data, prompts and competitor sets never cross workspace boundaries.
• Membership is granted per workspace, so regional teams see only their own market.
• Parent-level rollups aggregate child workspace scores for portfolio reporting.
• Workspaces can be archived; archived data remains exportable until deleted.

Enterprise hierarchy and governance options are described on the enterprise page.

Billing is handled at account level and covers every workspace under it. Plans differ by prompt volume, replay depth, competitor count, reporting and services — not by engine coverage.

• Current plans, prices and limits are listed on the pricing page.
• Usage against prompt and replay allowances is visible in the account area.
• Invoices and receipts are available for download by owners.
• Plan changes take effect from the next billing period; annual and multi-month terms are available.